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I started my internet (1 Gbps) subscription in September. The first month was fine, but since October, I have been experiencing problems with the modem. The internet keeps disconnecting every 30-45 minutes. I have tried restarting the modem and the fiber connection adapter. I even attempted to reset the modem. There is a router connected to the modem, and I tried using a different one, but the problem persists. The issue is not with the Wi-Fi, but with the modem itself, as it keeps dropping the internet connection. I even tested it without a router connected to the modem, but the same issue occurred. This issue is preventing me from working from home, so I need an immediate solution. I tried calling the KPN telephone number, but there was no assistance. Please help!

This might be the solution if you have them same router: 

...but to do the, you need to remove the modem. So the problem is still with the modem.

Hi @gobe2023, welcome! Which modem do you have? You've tried all the right steps so far. Did you try calling our customer support (0800-0402)? My colleagues can look into it immediately and help if possible. On this forum it usually takes a while before you receive a respons. 

 

If it's still not working and you would like me to take a look, could you please update your forum profile with your adress and customer number. Please make sure your router is disconected for the next couple of days. 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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