I have some troubles with my internet connection. My modem restarts several time per day without any reason.It is not connected with power line, cause the modem plugged in to the meter directly (I have a socket on it).I’m experiencing the restarts ~10 times per day, and this only count of restarts that I noticed because I had a video conference at this time or I was using the internet connection somehow else. Probably the actual number of restart is greater.The restart is tracked in logs and usually takes ~2 minutes to fully initialisation of the device. It looks like it’s “hard” reset of the device, cause internal clock is set to 01.01.2013 01:00:11 always and later upgraded to the current time correctly. The restart start has a log record as “The Modem has successfully powered up”. It seriously affects my work, could you advice me how can I get a stable connection? There restart log:17.02.2021 13:11:10 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed 17.02.2021 13:11:10 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated 01.01.2013 01:01:52 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed 01.01.2013 01:01:52 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated 01.01.2013 01:01:49 Info PPPOE PPPoE connection successfully established with user credentials. 01.01.2013 01:01:47 Info WIFI Device <_MAC_ADDRESS_6_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) 01.01.2013 01:01:47 Info WIFI A WiFi device <_MAC_ADDRESS_6_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G]) 01.01.2013 01:01:47 Info DHCPC The WAN DHCP client IP address 10.29.61.7 01.01.2013 01:01:41 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G]) 01.01.2013 01:01:41 Info DHCPC WAN DHCP client (1) started 01.01.2013 01:01:40 Info XDSL VDSL connectivity is up port 1 01.01.2013 01:01:22 Info SYS Modem login was successful 01.01.2013 01:00:58 Info WIFI A WiFi device <_MAC_ADDRESS_3_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) 01.01.2013 01:00:41 Info WIFI A WiFi device <_MAC_ADDRESS_2_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) 01.01.2013 01:00:32 Info WIFI A WiFi device <_MAC_ADDRESS_6_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) 01.01.2013 01:00:30 Info WIFI A WiFi device <_MAC_ADDRESS_7_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) 01.01.2013 01:00:29 Info WIFI A WiFi device <_MAC_ADDRESS_8_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) 01.01.2013 01:00:27 Info WIFI Channel: (6/1) Channel Hopping initiated/Manually initiated 01.01.2013 01:00:25 Info UPNP UPnP functionality has been activated 01.01.2013 01:00:14 Info DHCPS The LAN DHCP Server is active 01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (.) (band : 5GHz). 01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (.) (band : 2.4GHz). 01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (.) (band : 5GHz). 01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (KPN Fon) (band : 2.4GHz). 01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (KPN523F46_guest) (band : 5GHz). 01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (KPN523F46_guest) (band : 2.4GHz). 01.01.2013 01:00:14 Info WIFI WLAN has been activated (KPN523F46) (band : 5GHz). 01.01.2013 01:00:14 Info WIFI WLAN has been activated (KPN523F46) (band : 2.4GHz). 01.01.2013 01:00:14 Info WIFI Channel: (0/52) Channel Hopping initiated/Manually initiated 01.01.2013 01:00:14 Info WIFI Channel: (0/6) Channel Hopping initiated/Manually initiated 01.01.2013 01:00:11 Info SYS The Modem has successfully powered up Full logs:https://docs.google.com/spreadsheets/d/1jHK0NZbo91pj_RsmUNbQZb0EufIwmPF6Hu2IqvzSt-U/edit?usp=sharing

Modem KPN Box 12 restarts multiple times per day

I have some troubles with my internet connection. My modem restarts several time per day without any reason.

It is not connected with power line, cause the modem plugged in to the meter directly (I have a socket on it).

I’m experiencing the restarts ~10 times per day, and this only count of restarts that I noticed because I had a video conference at this time or I was using the internet connection somehow else. Probably the actual number of restart is greater.

The restart is tracked in logs and usually takes ~2 minutes to fully initialisation of the device. It looks like it’s “hard” reset of the device, cause internal clock is set to 01.01.2013 01:00:11 always and later upgraded to the current time correctly. The restart start has a log record as “The Modem has successfully powered up”.

It seriously affects my work, could you advice me how can I get a stable connection?

There restart log:

17.02.2021 13:11:10	Info	SYS	TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
17.02.2021 13:11:10	Info	SYS	TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
01.01.2013 01:01:52	Info	SYS	TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
01.01.2013 01:01:52	Info	SYS	TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
01.01.2013 01:01:49	Info	PPPOE	PPPoE connection successfully established with user credentials.
01.01.2013 01:01:47	Info	WIFI	Device <_MAC_ADDRESS_6_> was disconnected on SSID (Device/WiFi/SSIDs/SSIDeWL_PRIV])
01.01.2013 01:01:47	Info	WIFI	A WiFi device <_MAC_ADDRESS_6_> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDeWL_VIDEO_5G])
01.01.2013 01:01:47	Info	DHCPC	The WAN DHCP client IP address 10.29.61.7
01.01.2013 01:01:41	Info	WIFI	A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDeWL_VIDEO_5G])
01.01.2013 01:01:41	Info	DHCPC	WAN DHCP client (1) started
01.01.2013 01:01:40	Info	XDSL	VDSL connectivity is up port 1
01.01.2013 01:01:22	Info	SYS	Modem login was successful
01.01.2013 01:00:58	Info	WIFI	A WiFi device <_MAC_ADDRESS_3_> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDeWL_PRIV])
01.01.2013 01:00:41	Info	WIFI	A WiFi device <_MAC_ADDRESS_2_> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDeWL_PRIV])
01.01.2013 01:00:32	Info	WIFI	A WiFi device <_MAC_ADDRESS_6_> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDeWL_PRIV])
01.01.2013 01:00:30	Info	WIFI	A WiFi device <_MAC_ADDRESS_7_> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDeWL_PRIV])
01.01.2013 01:00:29	Info	WIFI	A WiFi device <_MAC_ADDRESS_8_> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDeWL_PRIV])
01.01.2013 01:00:27	Info	WIFI	Channel: (6/1) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:25	Info	UPNP	UPnP functionality has been activated
01.01.2013 01:00:14	Info	DHCPS	The LAN DHCP Server is active
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (.) (band : 2.4GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (KPN Fon) (band : 2.4GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (KPN523F46_guest) (band : 5GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (KPN523F46_guest) (band : 2.4GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been activated (KPN523F46) (band : 5GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been activated (KPN523F46) (band : 2.4GHz).
01.01.2013 01:00:14	Info	WIFI	Channel: (0/52) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:14	Info	WIFI	Channel: (0/6) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:11	Info	SYS	The Modem has successfully powered up

Full logs:

https://docs.google.com/spreadsheets/d/1jHK0NZbo91pj_RsmUNbQZb0EufIwmPF6Hu2IqvzSt-U/edit?usp=sharing

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Hi @Thomas! I made a new topic here, didn’t get any suggestions or help there yet -

Would be nice if you will find some time to help me with it!

@AntonKV Welcome to our forum.

I see that the modem is restarting, but I don't see why yet. Is it possible that the adapter is not making good contact with the modem?

Or maybe the cable between the ISRA point and the modem isn't connection as he should?

Hi @Rutger_ !

Thanks for suggestions, I checked the power adapter and the cable between modem and ISRA point. Everything looks good, I tried to move adapter in a socket, power cable end on a modem side, DSL cable connectors … no issues were observed. Also I tried to plug the power adapter in a different socket for a day, the situation with restarts is the same - a number of restart during the day. Sometimes just ones per hour, sometimes two or even three times per hour. Can work well for a half of the day, but then starts restarting again.

So, I don’t see any causes that would explain it. Could you check the modem OS logs? The should be something in advance to what I see in web interface, where the modem just suddenly “powered up”.

Or may be you can give me some tips what to check in advance?

@AntonKV

Can you make a photo of your ISRA point and show it here ?

@tonymelony Sorry for the delay! Here is the ISRA point photo above. The problem with router reboots is still exist, unfortunately. What are the next steps?

@tonymelony Sorry for the delay! Here is the ISRA point photo above. The problem with router reboots is still exist, unfortunately. What are the next steps?

I have the same problem :(

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