Hello, I am a new customer of KPN.
I’m going to move new building (built in 04-Feb-2021),
I will move in 14-Feb, and of course expect the internet will be there at the moment of key delivered.
However, the housing agent and KPN noticed that the internet connection will be completed only after end of February.
Instead, the housing agent sent me an email that KPN will provide emergency package of 4G routers for the new tenants.
How/where can I get this support?
Kinds,
J
Goodmorning
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Hi
It will be great if I can get the emergency package before 15-Feb. Because I’m working from home now…
Kinds,
J
I see you have phoned us this morning to ask the same question. We cannot send you an emergency package. In the e-mail from January 21st you have received a phone number and pincode. I'd advise you to call this number. Maybe my colleagues from the Back Office can help you, although I cannot quarantee this.
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