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Beantwoord

New subscription for my new house

  • May 11, 2023
  • 1 reactie
  • 21 keer bekeken
Andrei Valentin
Nieuwkomer

The owner of the house had a contract that just expired today. I want to know that I can make a new subscription on my name and the imediat reconnection to your services due to the fact that we already have the hardware.

Beste antwoord door Rutger van KPN

@Andrei Valentin Welcome to our forum. 

I am sorry to inform you that what you want is not possible. Since the hardware was send in name of the owner of the house, he/she has to return the hardware to us. 

You can get a new contract, and then you will receive new hardware, in your name. Which normally takes some time. So we can't reactivate the connection immedately. 

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    1 reactie

    Rutger van KPN
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    • Rutger van KPN
    • Oud Moderator
    • Antwoord
    • May 13, 2023

    @Andrei Valentin Welcome to our forum. 

    I am sorry to inform you that what you want is not possible. Since the hardware was send in name of the owner of the house, he/she has to return the hardware to us. 

    You can get a new contract, and then you will receive new hardware, in your name. Which normally takes some time. So we can't reactivate the connection immedately. 

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