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Beantwoord

No fiber box installed in the house

  • January 13, 2023
  • 3 reacties
  • 153 keer bekeken
R
Nieuwkomer

I just moved to a house where I got told there's fiber connection. So I started my contract with KPN.

I received the equipment in order to plug and play installation. Unfortunately there's no fiber optic box installed in the house.

What should I do? Where can I get the required box/boxes, who can help me about this?

Beste antwoord door Erwin van KPN

The best thing you can do is call 0800 0402 .  The forum isn't really suited for these issues. 

If you want our help please keep in mind that our respons can take several days. In that case please fill out your profile and give me a sign in this topic. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    3 reacties

    Erwin van KPN
    Moderator

    Hi @Ricardo Tondello . Welcome to the forum.

    That's a nasty surprise.  Are you sure there isn't a fiberbox in your home? Did you talk to any neighbours yet? If so, do they have a fiber connection in their homes? And where is it placed?

    How does your ‘meterkast’ look? Is there a copper/DSL connection? 

     

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    R
    Nieuwkomer

    I didn’t talk to any neighbors, it seems that the building is on refurbishment so I believe no one is there, yes im sure i looked 100 times, didn’t find it anywhere. The only thing i can see its RJ45 cables and coaxial ones (the ones from old TVs), but there is no place to plug the equipment provided and no orange cable as well.😖

    Erwin van KPN
    Moderator
    • Erwin van KPN
    • Moderator
    • Antwoord
    • January 14, 2023

    The best thing you can do is call 0800 0402 .  The forum isn't really suited for these issues. 

    If you want our help please keep in mind that our respons can take several days. In that case please fill out your profile and give me a sign in this topic. 

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

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