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No internet connection, fiber optic LED remains off. Activation date is today

  • May 10, 2023
  • 1 reactie
  • 61 keer bekeken

Hello,

Fiber LED still off. Internet LED on modem is blinking. Activation date is today. Can you help?

Beste antwoord door Bram van KPN

Welcome to the KPN forum @ShaneHuysacker! I'd be happy to help. Having said that, the forum isn't the fastest place to get this help. Our customer service line, 0800-0402, is always the fastest way to get in touch. Though keep in mind not all our employees are fluent in English. So it may help to keep a Dutch-speaking person handy. 

On topic of the connection itself, on the activation day you are to receive a text message. This is to indicate the connection is ready. Have you received this signal?

Could you also let me know how you've installed the fiber box? Did it fit like it said on the installation guide? Could you place a picture of the installed fiber box?

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Bram van KPN
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  • Oud Moderator
  • Antwoord
  • May 12, 2023

Welcome to the KPN forum @ShaneHuysacker! I'd be happy to help. Having said that, the forum isn't the fastest place to get this help. Our customer service line, 0800-0402, is always the fastest way to get in touch. Though keep in mind not all our employees are fluent in English. So it may help to keep a Dutch-speaking person handy. 

On topic of the connection itself, on the activation day you are to receive a text message. This is to indicate the connection is ready. Have you received this signal?

Could you also let me know how you've installed the fiber box? Did it fit like it said on the installation guide? Could you place a picture of the installed fiber box?

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