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Hello,

 

 

 

I have the following error: the broadband physical link is down. I have gone through all the steps via the website to find out the problem. I reconnected the cables and restarted and reset the modem. This is an Experia Box V10 modem 

 

The orange light is on for services. The computer connects to the modem normally, ie the network does appear on my computer. 

 

 

 

How do we solve this?

 

 

 

Thank you!

@NickHN Welcome to our forum. 

Sorry to read that you have a problem with your connection. 

An orange service light does mean there is a problem with one of the services. 

Did you already try a hard reset of the Experiabox V10?

 

I also had this problem. Finally, how did you solve it?

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