Hi 

Recently I shifted to a new place within the Netherlands.

After shifting, on 18th Nov, engineers came to install internet, however they were not able to find the fiber optic cable. Till then there is no internet at my place. 
I called KPN customer support but they were not able to tell a timeline. They are telling it can take upto few weeks without a specific timeline. 
 

Did anybody face this sort of issue? Or can anybody help me with the next plan of action? 
 

Thanks

Nilanjan