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Antwoord

No internet for a month

  • March 31, 2024
  • 1 reactie
  • 27 keer bekeken
D
Nieuwkomer

A month ago I lost my internet connection. A meeting with a KPN mechanic was scheduled. After trying to repair the failure, the mechanic said that the cable was probably damaged and someone else would take care of it. After a week, I called KPN and the lady said that it had been reported and I had to wait, so how long would it take? If I don't have Internet and I pay for it, will the money be refunded?

Beste antwoord door Erik van KPN

Welcome, @Dominika00! Sorry to hear you've been without internet for so long. Unfortunately, I can't really help you at this stage. If a technical ticket has been created, which seems the case based on your message, your best bet is to call us (0800-0402, free). The colleague you reach can check on the status of the ticket and, if possible, escalate. 

 

Once service has been restored, the periode without service can be credited.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Erik van KPN
    Moderator
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    • Erik van KPN
    • Moderator
    • Antwoord
    • April 2, 2024

    Welcome, @Dominika00! Sorry to hear you've been without internet for so long. Unfortunately, I can't really help you at this stage. If a technical ticket has been created, which seems the case based on your message, your best bet is to call us (0800-0402, free). The colleague you reach can check on the status of the ticket and, if possible, escalate. 

     

    Once service has been restored, the periode without service can be credited.

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