Hello, the activation date was at first confirmed for the 4th of October, then it was updated to the 7th. I have spoken to your colleague on the phone and he confirmed that everything is set and ready for the connection to be actovated on the 7th between 08:00 and 20:00. However there is still no internet, nor we have received any updates on the situation. What is going on? The installation package has been received on the 1st
Bladzijde 1 / 1
Hi
Is this fibre or xDSL connection? If it's fibre what is the status of the fibrebox they installed? Which lights are burning?
(the quickest way to get help with this issue is call 0800 0402 because the forum is not monitored 24/7 )
It is a fibre, the power and wifi lights are on, while the internet one is blinking
And the lights on the fibre box? Did you call 0800 0402 yet?
Good morning, yes, it seems that there is an issue with the fibre box. Your colleague created a ticket and mentioned that someone should come to the house to check it, so we will be waiting for a call
Okay! I hope this will resolve the issue soon!
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