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No ISRA to connect the KPN modem

  • 27 februari 2024
  • 2 reacties
  • 53 keer bekeken

Hello I have created a membership with a 1 year contract for a new home internet. I 've received the products and the modem connection equipment .However ,I cant find a DSL(Isra) in my new home. What should  I di for this,and if a techinician comes to my house for asistance, is this service chargeable?What steps shuold I take?Thank you very much in advance for the information on this. 

Beste antwoord door DaveA

Hi @Rosennn , welcome to the KPN forum! The ISRA comes in various types, so it might take some searching. If you're having trouble finding it or it turns out not to be working, you can always schedule a technician appointment through customer service, as mentioned by @AriënC.

AriënC schreef:

You can call (from Holland) the Customer Service on 0800-0402.

 

Normally, there are no costs attached to this.

 

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2 reacties

AriënC
Wijsgeer
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  • Wijsgeer
  • 2792 reacties
  • 27 februari 2024

You can call (from Holland) the Customer Service on 0800-0402.


DaveA
KPN medewerker
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  • KPN Monteur
  • 367 reacties
  • Antwoord
  • 27 februari 2024

Hi @Rosennn , welcome to the KPN forum! The ISRA comes in various types, so it might take some searching. If you're having trouble finding it or it turns out not to be working, you can always schedule a technician appointment through customer service, as mentioned by @AriënC.

AriënC schreef:

You can call (from Holland) the Customer Service on 0800-0402.

 

Normally, there are no costs attached to this.