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Orange light on second SuperWiFi instead of green. How can I fix this?

  • October 22, 2021
  • 6 reacties
  • 1847 keer bekeken
E
Topper

Hello,
My second SuperWiFi point started to show orange light while it was always green.
I tried moving that closer to the main WiFi point but it didn’t help.
How can the status be changed over the time since it was working before but now it’s not.

admin: added to the title for clarification 

Beste antwoord door Bart van KPN

Hi @elnazshahzeydi, If the Superwifi light shines orange it means there is a bad connection or too far away. It is wireless connected? Have you already gave the node a reset? Put something pointy for at least 15 seconds in the little reset hole. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

6 reacties

Bart van KPN
Wijsgeer
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  • Bart van KPN
  • Oud Moderator
  • Antwoord
  • October 24, 2021

Hi @elnazshahzeydi, If the Superwifi light shines orange it means there is a bad connection or too far away. It is wireless connected? Have you already gave the node a reset? Put something pointy for at least 15 seconds in the little reset hole. 

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E
Topper

Hi @elnazshahzeydi, If the Superwifi light shines orange it means there is a bad connection or too far away. It is wireless connected? Have you already gave the node a reset? Put something pointy for at least 15 seconds in the little reset hole. 

I reset the Superwifi and now it shows a purple light. What should I do now?

Eric89
Wijsgeer
Forum|alt.badge.img+7
  • Eric89
  • Wijsgeer
  • November 11, 2021

Hi @elnazshahzeydi, If the Superwifi light shines orange it means there is a bad connection or too far away. It is wireless connected? Have you already gave the node a reset? Put something pointy for at least 15 seconds in the little reset hole. 

I reset the Superwifi and now it shows a purple light. What should I do now?

Connect it temporarily with an ethernet cable to the kpn modem for about 20 minutes. After this time the light should be green again. Then you can place it somewhere else wireless again 

Bart van KPN
E
Topper

Hi @elnazshahzeydi, If the Superwifi light shines orange it means there is a bad connection or too far away. It is wireless connected? Have you already gave the node a reset? Put something pointy for at least 15 seconds in the little reset hole. 

I reset the Superwifi and now it shows a purple light. What should I do now?

Connect it temporarily with an ethernet cable to the kpn modem for about 20 minutes. After this time the light should be green again. Then you can place it somewhere else wireless again 

I just did it. As long as it was connected to the modem by ethernet cable it was green. After 20 mins I disconnected the SuperWifi and it now shows red light.

Eric89
Wijsgeer
Forum|alt.badge.img+7
  • Eric89
  • Wijsgeer
  • November 11, 2021

Hi @elnazshahzeydi, If the Superwifi light shines orange it means there is a bad connection or too far away. It is wireless connected? Have you already gave the node a reset? Put something pointy for at least 15 seconds in the little reset hole. 

I reset the Superwifi and now it shows a purple light. What should I do now?

Connect it temporarily with an ethernet cable to the kpn modem for about 20 minutes. After this time the light should be green again. Then you can place it somewhere else wireless again 

I just did it. As long as it was connected to the modem by ethernet cable it was green. After 20 mins I disconnected the SuperWifi and it now shows red light.

I think it's best to call the kpn customer service so that they can assist you. They can help you step by step what to do. And they can check or change things for you remotely which i can't.

Bart van KPN
Bart van KPN
Wijsgeer
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  • Bart van KPN
  • Oud Moderator
  • November 12, 2021

If it turns red the SuperWifi can't get a connection. Reset the SuperWifi and try again. Or call 0800-0402 so my colleague can walk you through the steps till it works. 

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