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Dear Team,

I am using fibre optic connection with 100mbps package. But I am getting 10 mbps connection only. Moreover, the connection i setting disconnected very frequently nowadays.

You can verify my data from KPNID.

Please rectify this issue ASAP as I am working from home. If you cannot rectify the issues and provide me 100mbps speed, I want to change to another provider or you should reduce my monthly cost.

Thanks & regards,

Jeo

Welcome to the forum @Jeov. Could you let me know if the speed you are getting is over wifi or when connected with an internet cable? If you are getting this speed over the wifi I would recommend using the Wifi Manager. Regardless with what you are describing I would like to ask you to do a reset of your modem, to see if that helps. If all of these things don't help please fill out your profile so I can see if there is anything wrong with the line itself. 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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