Beantwoord

Payment request for what i didn't use

Forum|Forum|3 years ago
December 1, 2022
1 reactie
37 keer bekeken

Taoufek baidoun
Nieuwkomer

Hi I received a payment request for two month for a home internet that i have already canceled two months ago almost and after going to you shop and figuring out that it cant help and caling for one hour iu have been advice to send here.

I have request of payment from kpn for 93 Euros for internet i didn't use, i even sent your router back to you sooooooo long ago.

You collogue already helped me cancel the already canceled contract!!!

Can you send me a confirmation that i need to pay nothing.

Beste antwoord door Jasper van KPN

Hi @Taoufek baidoun, welcome to our forum. It sounds like the cancellation of the contract didn't go right the first time, that's why the invoices and payments didn't stop. It is good to know the contract has been cancelled now.

I can't say more about it, since I don't have your details. You can fill them out on your profile.

You can also call us about it, eventhough it is busy there, it is still quicker than a forum post as you can see.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

Jasper van KPN
Moderator
Antwoord
Forum|Forum|3 years ago
December 7, 2022

Hi @Taoufek baidoun, welcome to our forum. It sounds like the cancellation of the contract didn't go right the first time, that's why the invoices and payments didn't stop. It is good to know the contract has been cancelled now.

I can't say more about it, since I don't have your details. You can fill them out on your profile.

You can also call us about it, eventhough it is busy there, it is still quicker than a forum post as you can see.

"Life is measured in achievement, not in years alone" - Bruce McLaren

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