Can you describe what the issue is ?

@Installing the Internet Hi and welcome to the KPN community!

If you can tell us more about this problem, then we can help you on your way to fix it. Of course I hope you already found a solution in the meantime. If not, the fastest way to get help with it, is by calling our customerservice. You can reach them on 0800-0402 for free with a Dutch phonenumber or otherwise at 06-12001200. That way my colleagues will help you right away.