Hi all! I had internet through the fibre glass box (200mbps) at my house up until 14-nov when I wanted to switch to 1GB speeds. A mechanic came on 14-nov, to install a new Nokia box. the Nokia box unfortunately showed a red alarm lamp, so the 1st mechanic:
1.) checked the cables; 2.) checked the kast on the street to see if everything works. 3.) checked whether the correct serial number of the Nokia box was activated. he said everything should work, but he cannot fix it. he said that a new mechanic should come by.
A new mechanic came on 16-nov, he did the same things: 1.) checked whether there’s connection coming through via the glasvezel aansluit box; 2.) connected a new Nokia box and activated it. 3.) checked whether everything is working in the KPN kast on the street and he said it should work. He even brought in from his KPN car, a 3-rd Nokia box, but the red alarm lamp was still going on. He called multiple times the KPN service desk for support, and a representative there said, the Nokia box is activated and should work within minutes (that was yesterday, 16-nov).
The 2nd mechanic suggested that someone from KPN with much more experience should investigate the issue since nobody knows where the problem is. a ticket was raised with the back office, and I was told by KPN to wait until Monday 20-nov for a response.
the upgrade to the higher speed is giving me a headache already and I cannot even switch back to my old 200mbps speed, because every single Nokia box connected gives a red alarm light. for the time being, KPN was kind enough to send 2 x 100GB packages to my phone, so at least I can use my phone as a hotspot in the house (which is much appreciated), but it’s not the same as having the internet up and running. can anyone advise in these situations, what are the next steps so I know what I can expect?