It could be that your subscription has not yet been activated.

What is the start date of your subscription?

its say 28 feb

Then it could well be that your subscription has not yet been activated and that you will have to be patience for another week.

Hi @F007, welcom! What wjb says, is correct: the subscription wil be activated on that day. If you have anymore question, please don't hesitate to ask. If you update your forum profile with your adress and customernumber, we can look into it. 

Hey @F007 I was just wondering if everything's clear now? If you have any questions left, please ask us!