Hi

On wednesday I received a text that my KPN Box 12 would receive an update between 00:00 and 06:00.

Since then, most of thursday and continuing today, my internet is completely unusable, requireing  me to turn my modem off and on every 30 minutes to 2 hours.

I have called support and they told me to do a hard reset, because they said the update is buggy and needs to try a bunch of times, but they could not tell me what version I am even suppose to be on.

My modem is on version V12.C.24.05.08, which based on the date, looks old given there was a new update recently. This is still the case after several hard resets.

The modem says there are no updates:

I work from home and I am not able to do my job after this, customer support just tells me to continue to reset it, what is this?!