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Sudden cancellation of my order

  • September 17, 2024
  • 4 reacties
  • 59 keer bekeken
iwashi
Deelnemer
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I ordered Internet Connection this morning via website, and it’s suddenly canceled by KPN.
Please advice me on what happens? The customer number is **************.

 

Admin: removed customer number due to privacy concerns

Beste antwoord door Sanne van KPN

Hi @iwashi! Checking your subscription doesn't show me any confirmation of an order, so I'd suggest you call us on 0800-0402 on weekdays between 8:00 - 18:00 and on Saturdays between 8:00 - 17:00. 

My colleague can then check what happened and order it with you again, if need be. I can't place orders unfortunately, so calling would be the best way to solve this. 

Hopefully then everything will go smoothly!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

XS4-Arjan
Wijsgeer
Forum|alt.badge.img+10
  • XS4-Arjan
  • Wijsgeer
  • September 17, 2024

Hi @iwashi , please put the customer number in your personal profile, KPN can read that.

What did you exactly cancel, and which services were not to be cancelled?

Fritz!Box Fan
iwashi
Deelnemer
Forum|alt.badge.img
  • iwashi
  • Auteur
  • Deelnemer
  • September 17, 2024

I entered my customer number.
I ordered SMB interet connection to my office this motning, and it’s cancelled by KPN, not me.
I need to know the reason why I can’t order the internet.
 

iwashi
Deelnemer
Forum|alt.badge.img
  • iwashi
  • Auteur
  • Deelnemer
  • September 18, 2024

XS4-Arjan any updates?

Sanne van KPN
Moderator
Forum|alt.badge.img+20
  • Sanne van KPN
  • Moderator
  • Antwoord
  • September 19, 2024

Hi @iwashi! Checking your subscription doesn't show me any confirmation of an order, so I'd suggest you call us on 0800-0402 on weekdays between 8:00 - 18:00 and on Saturdays between 8:00 - 17:00. 

My colleague can then check what happened and order it with you again, if need be. I can't place orders unfortunately, so calling would be the best way to solve this. 

Hopefully then everything will go smoothly!

~(˘▾˘~) (~˘▾˘)~

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