When I tried to activate my new KPN subscription  after receiving my activation message  following  the instructions , I found myself that there is no internet. I called the customer care for fixing it and then started the horrible ride with different employees. They would say they are checking in  the system and give me different solutions which I kept believing. The next time I call, the person who answered would give a different answer or would tell the previous response which was given to me was not seen in the system and gave a new mechanic appointment or replacement of one of the parts. This is the third day I am dealing with this at the cost of my office hours or canceling other plans. Finally I was adamant that I want a confirmation mail regarding the mechanic appointment which one of the employees had confirmed which is given for working hours (between 15:00 and 17:00) because they did not have other appointments beyond working hours. Right now I'm still not sure if there would be a mechanic at my address for the given time referring to my previous experience. The worst thing is that I kept waiting for very long time during every calls when they were supposedly checking their system and came out with useless responses. I don't understand this kind of poor service and hopefully it will be looked into.