Unable to call KPN to terminate my contract

Question

Hello,I would like to ask if there are any other possibilities to terminate my contract as I am now abroad on holidays and I am unable to visit any customer service. I was trying to call KPN number 0800-0402, but it keeps me disconnecting after 1 second (I have lebara mobile sim and I can call all of the numbers, so this is not an issue).I have a contract that I can terminate monthly. I moved to a new house 30.11.2023, but my landlord said after I moved in that I can use his internet and there is no need to pay extra costs for my own internet. I also have an internet installer appointment which I've done before my move which I can't cancel now and it's scheduled on 15th December.How can I terminate my contract and cancel appointment?Please help 🙏

Sanne van KPN · Accepted Answer

Hello@GriguYou can't call 0800 numbers from abroad so that's the reason you can't reach KPN on that number.If you want to call KPN from abroad use this number: 06-12001200 (mo to fr 08:00 - 18:00, sa 08:00 - 17:00).Small addition to this: From abroad the number is +316 1200 1200. 🙂 That one should work!

GeSp · Answer

Hello@GriguYou can't call 0800 numbers from abroad so that's the reason you can't reach KPN on that number.If you want to call KPN from abroad use this number: 06-12001200 (mo to fr 08:00 - 18:00, sa 08:00 - 17:00).

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