Hi, I have been a KPN customer for more than a year. I recently moved to a new apartment and informed KPN well ahead of the time about my movement. I was confirmed by KPN that my internet connection has been activated at my new address and I am good to move on Feb 15th. However, when I moved in, there was no internet connection as there are no KPN ISRA points in my apartment. I did several follow-ups with KPN and they told me that the internet connection will be activated only on Feb 23rd when an engineer will show up.
I never requested for Feb 23rd as my internet connection and I have emails confirming that movement will complete on Feb 15th. Due to this delay, my work has been severely impacted as I ma working from home. Additionally, this has costed me additional $$ as I am replying on my mobile internet data for all my work.
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Though an emergency kit has been sent to my address but it’s too late now. I’d like to escalate this issue to the higher KPN officials.