Hello all,
I switched to KPN with 500mb/s speed to get a better wifi at home. But the wifi is very poor and unreliable. Tried to contact the customer service a few times. First time, the agent was not helpful at all and he kept repeating that he cannot do anything unless I purchase the extra wifi repeaters. The second time, they offered to send a wired repeater and call back to follow up. I received the repeaters, but no follow up.
Since then, I have spent several hours on the wifi manager, walking up and down the stairs, changing settings, but still poor connection and sometimes no connection at all.
Today, I got disconnected from my online meeting at work and I spent 2 hours on a loop in wifi manager without getting to an actual person of customer service.
Does anybody here know how I can get help? Who is going to measure my lost time and frustration?
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