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hello, I put kpn few days ago and there s something wrong with the signal.

Signal is quite good but drop unexpectedly and I have to re connect my devices every time.

It s very unstable, I work from home and I need something stable.

I just reset the box, I didn t restored it yet.

I m using only the 2.4 but seems is not working.

I red is better to change box and move to V10...



I will call kpn but in the meantime I want know if there a solution... maybe restore to factory default or do something else.



thanks



Fede
Hi Federica, welcome on our board.



Would you please fill in your profile with your address so that I can check your connection? When working from home, are you using a VPN? Does this only happen when using the VPN? Also, what devices do you have?
H Alex_p!

I Ve done! I put my address!

The issue happen not only with the vpn but also when I use my pc not for job.

It s a disaster...



Can you check for me ?



Thanks
The signal itself seems to be good, and the V10A shouldn't be the issue with this problem. I say this from experience, using one myself at home. Would it be ok for me to reset the router from here?



I would also like to send an engineer to check the connection and the connection point, if this doesn't work. The only problem is the first free one I got is on the 10th this month, in a week. So I hope the reset helps. at least temporary.

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Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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