I was very upset yesterday to have a very rude KPN person come to the door to talk about the installation that is taking place in the street. She did not speak English - which is fair enough - and I did my best to use the poor Dutch I have to have a conversation with her - but when I got to a part that I did not understand she just got louder and louder and started to shout the same thing at me over and over.
I kept asking her to lower her voice politely but she just kept on and on wanting to come in to take a photo of the place where she wanted to install the cable but which was not in the meterkast nor in the living room and was in fact in my utility room which is not connected easily to the living room - I kept explaining that Ziggo put their cable into the living room directly from the ground so it was possible as our house is the end of a terrace but she shouted at me yet again!
I raised my voice to tell her once more to be quite and then she said she would not talk to me (which she was not actually doing as she was shouting at me!!!) I asked for her name and ID and she refused to give me both!
I was very, very upset to be treated so badly in my own home and I contacted CHAT which said all they could do was raise a complaint and gave me the customer service number.
I called customer service who put me through to somebody else and then they in turn put me on to somebody else again - I have not heard back and I feel that KPN have not taken my complaint seriously and I would recommend to any expat NOT to use KPN under any circumstances!
Ziggo are far better.
I am still waiting for somebody to get back to me from KPN!