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My home connection has become so unreliable that its barely useable (frequent drop outs and slow connection). I have gone around in circles on KPN site, and this is a joke. I cannot find any contact details. If someone here can help me, I am much appreciative. Otherwise I have no choice but to cancel subscription and try another provider, which is crazy in itself. 

Hi @jonah de walvis, welcome to our forum. Can you tell us more about the situation? You said the connection is dropping, are we talking about a wireless connection or a wired one? And when the connection drops, does this happen on all devices, or on some of them? What do the indicator lights on the modem do at that time?

We can't see what you see, we only know what you tell us. The more you tell us, the more we can help.

It's also possible to call us, that is the quickest way to get in touch with ut: 0800-0402.

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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