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Very unreliable internet connection

  • September 13, 2023
  • 1 reactie
  • 37 keer bekeken
J
Nieuwkomer

My home connection has become so unreliable that its barely useable (frequent drop outs and slow connection). I have gone around in circles on KPN site, and this is a joke. I cannot find any contact details. If someone here can help me, I am much appreciative. Otherwise I have no choice but to cancel subscription and try another provider, which is crazy in itself. 

Beste antwoord door Jasper van KPN

Hi @jonah de walvis, welcome to our forum. Can you tell us more about the situation? You said the connection is dropping, are we talking about a wireless connection or a wired one? And when the connection drops, does this happen on all devices, or on some of them? What do the indicator lights on the modem do at that time?

We can't see what you see, we only know what you tell us. The more you tell us, the more we can help.

It's also possible to call us, that is the quickest way to get in touch with ut: 0800-0402.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • September 18, 2023

Hi @jonah de walvis, welcome to our forum. Can you tell us more about the situation? You said the connection is dropping, are we talking about a wireless connection or a wired one? And when the connection drops, does this happen on all devices, or on some of them? What do the indicator lights on the modem do at that time?

We can't see what you see, we only know what you tell us. The more you tell us, the more we can help.

It's also possible to call us, that is the quickest way to get in touch with ut: 0800-0402.

"Life is measured in achievement, not in years alone" - Bruce McLaren

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