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We don't have internet connection since last night

  • December 22, 2023
  • 1 reactie
  • 25 keer bekeken

Since Thursday night we don't have internet, i have restarted, even reset the modem. But it did not help.

We have a v12 modem. 

Beste antwoord door Sanne van KPN

Hi @Maurizzio and welcome to our forum.

I'm sorry to hear your connection hasn't been working. 😕

If it hasn't been solved yet, then the first thing I'd advise you to do is check if there are any network malfunctions in your area. 
If that's not the case, then the next step is calling us on 0800-0402. Say that you don't have any services, and you should be connected to one of my colleagues eventually. 

We’re available 24/7 for malfunctions, so hopefully that way it's fixed soon!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Sanne van KPN
Moderator
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  • Moderator
  • Antwoord
  • December 24, 2023

Hi @Maurizzio and welcome to our forum.

I'm sorry to hear your connection hasn't been working. 😕

If it hasn't been solved yet, then the first thing I'd advise you to do is check if there are any network malfunctions in your area. 
If that's not the case, then the next step is calling us on 0800-0402. Say that you don't have any services, and you should be connected to one of my colleagues eventually. 

We’re available 24/7 for malfunctions, so hopefully that way it's fixed soon!