Wegvallend Internet

Question

Hallo,

--- GOOGLE TRANSLATED DUTCH, Sorry, don’t speak it yet :(

Mijn internetverbinding valt veel te vaak weg, het is vreselijk onstabiel. De laatste keer dat ik soortgelijke problemen had, heb ik contact opgenomen met de klantenservice en vervolgens hebben ze voorgesteld de modem opnieuw in te stellen. Toen werkte het een tijdje goed ... Vandaag ben ik begonnen met het synchroniseren van mijn foto's vanuit OneDrive (160 GB) en daarna viel het een paar keer weg, daarna reset ik de modem opnieuw, maar hielp niet. Sinds de reset is het opnieuw al 5 keer gedaald:

--- English

My internet connection is dropping way too often, it’s horribly unstable. Last time I had similar issues I’ve contacted the customer service, then they suggested to reset the modem. Then it worked well for a while… Today I started syncing my photos from OneDrive (160GBs) and then it dropped a few times, then I reset the modem again, but didn’t help. Since the reset, it again dropped already 5 times:

2020-05-10 10:27:02 PPP(eth_route):ppp0 down for reason is Peer not responding
2020-05-10 10:27:02 PPP(eth_route):ppp0 down for reason is LCP down
2020-05-10 10:27:02 PPP(eth_route):ppp0 down for reason is LCP down
2020-05-10 10:27:02 PPP(eth_voip):ppp1 down for reason is Peer not responding
2020-05-10 10:27:02 PPP(eth_voip):ppp1 down for reason is LCP down
2020-05-10 10:27:08 PPP(eth_route):Connection terminated
2020-05-10 10:27:08 PPP(eth_voip):Connection terminated
...
2020-05-10 10:39:43 PPP(eth_route):ppp1 down for reason is Peer not responding
2020-05-10 10:39:43 PPP(eth_route):ppp1 down for reason is LCP down
2020-05-10 10:39:43 PPP(eth_route):ppp1 down for reason is LCP down
2020-05-10 10:39:43 PPP(eth_voip):ppp0 down for reason is Peer not responding
2020-05-10 10:39:43 PPP(eth_voip):ppp0 down for reason is LCP down
2020-05-10 10:39:49 PPP(eth_route):Connection terminated
2020-05-10 10:39:49 PPP(eth_voip):Connection terminated
...
2020-05-10 10:58:14 PPP(eth_voip):ppp1 down for reason is Peer not responding
...
2020-05-10 11:10:24 PPP(eth_route):ppp1 down for reason is Peer not responding
...
2020-05-10 11:39:56 PPP(eth_route):ppp1 down for reason is Peer not responding

Please help me.

Met vriendelijke groet,

Elod

Bladzijde 1 / 1

Hi @elodpeter Welcome here and thanks for using the KPN Forum. Since you already left your personal information on your KPN Forum Profiel I was able to have a look. I can see you also had contact with my colleagues of the custumer service. They adviced you to reset the Experia Box ánd to cut the power from the FTU-unit for two minutes. Did this last thing solve the problem or do you still need help?

Hi @Bart_

Thank you very much for getting back to me. Indeed, resetting the fiber box (unplug for 2 mintues) solved the issue Haven’t had any problems since then.

Now I know, if resetting the modem doesn’t work, next step is unplugging the FTU unit!

Hi @elodpeter Thanks for the update and great to hear that everything is working good now!

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elodpeter · Accepted Answer

Hi @Bart_

Thank you very much for getting back to me. Indeed, resetting the fiber box (unplug for 2 mintues) solved the issue Haven’t had any problems since then.

Now I know, if resetting the modem doesn’t work, next step is unplugging the FTU unit!

Bart_ · Answer

Hi @elodpeterWelcome here and thanks for using the KPN Forum. Since you already left your personal information on your KPN Forum Profiel I was able to have a look. I can see you also had contact with my colleagues of the custumer service. They adviced you to reset the Experia Box ánd to cut the power from the FTU-unit for two minutes. Did this last thing solve the problem or do you still need help?

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