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When will we receive the equipment to install the connection?

  • August 14, 2023
  • 1 reactie
  • 16 keer bekeken
C
Nieuwkomer

Hello we have not received yet the equipment for my connection. When we will receive it ?

We are waiting ever since beginning of August

We have receive only a temporary one but we need the final and basic equipment.

Beste antwoord door Sanne van KPN

Hi @costumer and welcome to our forum! 

If you’ve received a temporary package then there are some problems with getting your connection activated. 
When that's the case, there's a ticket open and our backoffice is handling that ticket. They should be giving you updates on how it's going. 

If you haven't received an update in a while, you can call us on 0800-0402 and ask for one. 
Hopefully you'll get to hear when it will be solved and you'll get a connection soon! 

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    1 reactie

    Sanne van KPN
    Moderator
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    • Sanne van KPN
    • Moderator
    • Antwoord
    • August 17, 2023

    Hi @costumer and welcome to our forum! 

    If you’ve received a temporary package then there are some problems with getting your connection activated. 
    When that's the case, there's a ticket open and our backoffice is handling that ticket. They should be giving you updates on how it's going. 

    If you haven't received an update in a while, you can call us on 0800-0402 and ask for one. 
    Hopefully you'll get to hear when it will be solved and you'll get a connection soon! 

    ~(˘▾˘~) (~˘▾˘)~

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