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Hi,

My internet is not working for the past three days, and the internet and wifi green lights are blinking.

I have been trying to reset the modem for several times but nothing happens.

Is there anything else I can do?

Thanks.

@Herdin Welcome to our forum. 

Sorry to read that your internet is not working. 

If the problem still exists I would like to check what is going on. 

Could you fill in your forum profile and let me know when you did? 

Yes I have already filled in the form.

Yesterday I received a new KPN box 12 and installed a new one but the problem persists.

Hope you could help me with this.

Thanks a lot.

@Herdin I see that you received the new modem. 

I made an appointment with a mechanic. Which will be there tommorrow between 08:00 and 12:00. 

I also added extra data to your mobile number. So you can use that untill the problem is solved. 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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