Hi and welcome to our community @Nash74!

Multiple accounts in your KPN ID can indeed be a problem for using our Wifi Manager. In the article below, we described step by step how you can disconnect products from your KPN ID through the MijnKPN app. Are you able to translate it and try this?

Thank you for your response, @Alexandra van KPN . However, the three subscriptions are only visible on the KPN website account and not in the app. This is quite confusing, as even when I use the Internet Manager in the app, I receive the same results as mentioned earlier!

Ah, that makes it a bit more complicated to remove the other (incorrect) products indeed! I'd like to take a look for you. Can you fill out your profile with your name, address, KPN ID and the correct customernumbers? If you add them in your profile, they will only be visible for you and for me as a moderator. Please let me know when you added them, then I'll look into it.

@Alexandra van KPNOkay, Done! Thanks 

Additionally, if you could assist with an ongoing issue, it appears that *** has stopped replying to my emails. I would greatly appreciate it if you could reach out to him.

Thanks a lot.

@Nash74 Thank you! I created the request to clean up your KPN ID, so I expect this to be done within a few days at a maximum. I'll let you know when I hear back about this.

I deleted the e-mailaddress of my colleague, because this community is public. Beside that, I heard that my colleague already contacted you in the meantime, so that should be OK now.

@Alexandra van KPN Thank you!

Hi @Nash74, I hope you've had a good weekend!

The incorrect accounts are removed from your KPN ID now, so you should be able to use the Wifi Manager. Can you give it a try and let me know if it's all right now?

Hi @Alexandra van KPN  still the same issue!

Hmm that's strange. Are you directly connected to your wifi at home, or are you using any other wifi devices? And does it make any difference if you try this with another device (mobile or laptop/pc)?

I'll also ask the specialist again about this, and will get back to you afterwards.