Good evening.
I have a 500mb fiber connection since the 14th of September which I activated because it was on promotion at 35 euros per month for the first 6 month.
However, I received the first invoice and it states the full amount of 55 euros per month, instead of the discounted one. I called the customer care, and after 30 mins on the line, I was promised that the amount had been rectified and I will receive a confirmation email in 2 days (it didn't happen).
The direct debit on my bank account clearly states that I will be charged the full amount. Can you please check ASAP?
Thanks!