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Youfone technician told me KPN needs to activate the connection

  • June 5, 2024
  • 3 reacties
  • 75 keer bekeken
O
Nieuwkomer
Yesterday, the technician from Yuofone visited my apartment and tried to install the modem for me. He told me that I have to activate the KPN first, then Youfone will send me a package and a technician to continue the installation. Please find more information from Guidion in the attachment.
 
My question is what should I do to activate the KPN and how many days do it need to activate the KPN? I would appreciate it if we could have the internet working as soon as possible.

Beste antwoord door DaveA

Hi @Oran , if the start date of your subscription has already started, you should have a signal. If a Youfone technician, or you yourself, discover that the modem is not working. Then you will first have to contact Youfone, your own provider. If it's not the modem, they can create a ticket with KPN. They can send a KPN technician to make it work.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

DaveA
KPN medewerker
Forum|alt.badge.img+9
  • DaveA
  • KPN Monteur
  • Antwoord
  • June 5, 2024

Hi @Oran , if the start date of your subscription has already started, you should have a signal. If a Youfone technician, or you yourself, discover that the modem is not working. Then you will first have to contact Youfone, your own provider. If it's not the modem, they can create a ticket with KPN. They can send a KPN technician to make it work.

Werkzaam als KPN storings- en installatiemonteur. Alle berichten plaats ik onder persoonlijke titel. Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
Denise van KPN
O
Nieuwkomer
  • Oran
  • Auteur
  • Nieuwkomer
  • June 5, 2024

Thanks for the reply. The start date of my subscription has started on the first of June. It is not the problem from the modem. As shown in the picture (I found this picture Online) below, I only have the white box and without the black box. How should I contact the KPN technician and ask them to solve this problem? I subscribe to the service from Youfone not directly from KPN.

Thanks!

 

 

 

DaveA
KPN medewerker
Forum|alt.badge.img+9
  • DaveA
  • KPN Monteur
  • June 5, 2024

Hi @Oran, you have to call Youfone and explain that you don't have the NT (Network terminal).  Maybe it's in the box you received from your provider. But we can't do much for you on this forum, you really have to go to your own provider. So hopefully it will be resolved soon!

Werkzaam als KPN storings- en installatiemonteur. Alle berichten plaats ik onder persoonlijke titel. Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
Denise van KPN

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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