Hi,@BogdanD93 

Have you created a KPN ID as well? If so, what is listed as the start date there? Additionally, we also send the start date via email. Sometimes, when you connect the modem, the connection works even though the subscription hasn’t officially started yet. You can check this by looking at the email indicating the subscription start date. Could you check this for me?

Hi Erwin,

Thank you for the reply. I have created a KPN ID, but I’m not sure where to find the start date for the subscription. I can see the end date, which is 14 Oct 2026 (and it’s for 2 years, so that would mean that the start date is 15 Oct 2024.

I found an email which mentions the start date:

I have also received this SMS on October 15th telling me that the connection has started, so I connected my modem afterwards:

Hi @BogdanD93 . I would certainly get the impression your subscription started on this date but I'm still missing some relevant information.

I would like to take a look for myself. Can you fill out your profile page and give me an sign after that in this topic?

Hi Erwin,

I’ve actually received the code last night, so the issue is now resolved. I had assumed you helped me with it Anyway, I filled out the profile page. 

Well, you were right.  Your subscription started 15-10.

Luckily you have received the voucher by now, right?  

Yes, I’ve received it. Thank you