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I received my new Philips TV welcome gift from KPN yesterday. The TV does not work at all. No power. Tried a working power cable from another Philips TV to be sure but nothing. 

Where do I go from here? KPN or Philips?

Thanks

 

Lee 

Hello @Lee Spears ,

 

Not funny ! 

 

Voor verdere vragen over het welkomstcadeau kun je contact opnemen met logistiek partner Sidekix. Het callcenter van Sidekix is op werkdagen van 08.00 - 21.00 en op zaterdag van 10.00 - 16.00 bereikbaar op 088 - 623 70 06 (lokaal tarief).

For further questions about the welcome gift, please contact logistics partner Sidekix. The Sidekix call center can be reached on working days from 08.00 - 21.00 and on Saturdays from 10.00 - 16.00 on 088 - 623 70 06 (local rate).


Hello @Lee Spears ,

 

Not funny ! 

 

Voor verdere vragen over het welkomstcadeau kun je contact opnemen met logistiek partner Sidekix. Het callcenter van Sidekix is op werkdagen van 08.00 - 21.00 en op zaterdag van 10.00 - 16.00 bereikbaar op 088 - 623 70 06 (lokaal tarief).

For further questions about the welcome gift, please contact logistics partner Sidekix. The Sidekix call center can be reached on working days from 08.00 - 21.00 and on Saturdays from 10.00 - 16.00 on 088 - 623 70 06 (local rate).

There has been a change if you want to contact Sidekix @Lee Spears. You can contact them during workdays between  08:00 and 18:00 uur. In the evening and Saturdays they are no longer available. 


@Jeroen_dB I have contacted the centre who have requested I send the TV back to Uden then they will send a replacement to me. Can I request this information be added to my account? I will leave a note inside the box explaining the situation. This is what the lady I spoke to recommend I do.

Thanks

Lee Spears


Hi, I sent the TV back over 1 week ago. Can I have confirmation of receipt please and notice that another TV will be sent?

Thank you

Lee


@Jeroen_dB could you take a look please?

Thanks

Lee


I am really soory, but our servide partner Sidekix handles these kind of questions.  The Sidekix call center can be reached on working days from 08.00 - 21.00 and on Saturdays from 10.00 - 16.00 on 088 - 623 70 06 (local rate).