IBAN won't update after changing though MijnKPN

Question

Hello, I am trying to change my IBAN, but every time I change it and I save and refresh the page, the old IBAN is still there. How can you help me fix this issue, without having to call you via phone? Thanks!!

Noordzee · Accepted Answer

Hallo @NatasaBarac,If you don't want to call 0800-0402?Then is the only possibility that you visit a KPN shop in the city. And take your ID and your bankcard with you.https://www.kpn.com/w3/vind-een-winkel/

Jasper van KPN · Answer

Hi @NatasaBarac, welcome to our forum. It is strange that the IBAN doesn't change when you change it. It still hasn't changed yet? It might have changed with a delay. If it hasn't the options Noordzee mentioned are the best ways to do this. Have you tried one of those?

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