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Issue changing my IBAN account number

  • June 22, 2022
  • 7 reacties
  • 68 keer bekeken

Hi! 

 

I cannot change the IBAN on my account. It lets me edit it, but if I refresh the page the old one is present and not the new one. Can you please help ?

Beste antwoord door Jan van KPN

It’s done! thank you!

It’s done! thank you!

Thank you as well, I just changed your IBAN and this should be visible for you in the MijnKPN environment 🙂 It might take 24 hours before you can see the change over there!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

7 reacties

Jan van KPN
Moderator
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  • Moderator
  • June 25, 2022

Hello @Ral11 and welcome here :)

Is the problem fixed or could you still use some help regarding this matter? If so, please let me know and could you please fill in your profile already? Thanks in advance!


  • Auteur
  • Nieuwkomer
  • June 27, 2022

Hi! thank you! No, the problem still persists. Every time I modify it, if I refresh the page, the old IBAN appears instead of the new one. I filled in my profile.


Jan van KPN
Moderator
Forum|alt.badge.img+14
  • Moderator
  • June 27, 2022

Yes, thanks for filling in your profile @Ral11!

Could you also put your old and your new IBAN number with the 'persoonlijke opmerkingen' in your profile? Thanks!


  • Auteur
  • Nieuwkomer
  • June 28, 2022

It’s done! thank you!


Jan van KPN
Moderator
Forum|alt.badge.img+14
  • Moderator
  • Antwoord
  • June 28, 2022

It’s done! thank you!

It’s done! thank you!

Thank you as well, I just changed your IBAN and this should be visible for you in the MijnKPN environment 🙂 It might take 24 hours before you can see the change over there!


  • Auteur
  • Nieuwkomer
  • June 28, 2022

Thank you very much for your help! Have a nice day! 


Jan van KPN
Moderator
Forum|alt.badge.img+14
  • Moderator
  • June 28, 2022

Thank you very much for your help! Have a nice day! 

No problem at all and if you ever need us again, please let us know @Ral11! And of course a nice day for you as well :)