Whenever I try to link my KPN subscription to myKPN app I get fault message after bank account question that I am not connected to my KPN WiFi. My mobile tells me that I am connected and the KPN Thuis app also says I am connected. I have tried this on mobile and on a laptop. After bank number (last three digits) question I get the fault message appears - not connected to WiFi. Same on laptop via KPN website. I have also deleted app from mobile and re-installed several times. Same problem. Very frustrating.