Hello @Daveholopainen, welcome.

Is one of the subscriptions new? Because it seems your subscriptions have not yet been registered for Combivoordeel. You can do this yourself:

1. Go to our website for the online form.
2. Scroll down and add your information. You can add a maximum of 10 mobile phone subscriptions.
3. Check ‘Ik ga akkoord met de voorwaarden’. And then click ‘Check aanmelding’.
4. Your request will now be processed. You'll receive a text message and/or email when your application has been approved.

When Combivoordeel has been activated, you will receive the discount on your mobile phone invoices.

Last month I activated the discount as I was instructed.

I received today the factuur for january and still the discount is not included.

I want to this to be fixed, otherwise I’ll switch to another provider.

I understand you'd like for this to be fixed. I advise you to give us a call at 0800 0402. My colleagues can look into this and make sure you get the Combivoordeel.