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Telfort CombiVoordeel stopped working. No more 5 euro discount

  • April 9, 2021
  • 3 reacties
  • 67 keer bekeken
S
Nieuwkomer

I used to have 5.- EUR discount in Telfort that suddenly stopped work and I received bigger invoice for March 2021, can someone please advice why?

Beste antwoord door Jasper van KPN

Thanks @Serrj, I've found the mobile subscription now. I tried to register it for CombiVoordeel again, but it didn't let me. I've created a ticket for another department so they can take a look at this for us. 

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    3 reacties

    Jasper van KPN
    Moderator

    Hi @Serrj, welcome to our forum. The CombiVoordeel discount is possible when there are both a mobile and a home internet connection active on the same address. I see you've already entered your address on your profile, I've checked the subscriptions at this address and I only see a home connection. I don't see a mobile subscription. Do you have a mobile subscription of ours? If so, can you add the details of the mobile subscription to your profile aswel and tell me when you've done so?

    "Life is measured in achievement, not in years alone" - Bruce McLaren
    S
    Nieuwkomer
    • Serrj
    • Auteur
    • Nieuwkomer
    • April 10, 2021

    Hi @Jasper , done!

    Jasper van KPN
    Moderator
    • Jasper van KPN
    • Moderator
    • Antwoord
    • April 12, 2021

    Thanks @Serrj, I've found the mobile subscription now. I tried to register it for CombiVoordeel again, but it didn't let me. I've created a ticket for another department so they can take a look at this for us. 

    "Life is measured in achievement, not in years alone" - Bruce McLaren

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