Hi @R.SNDH . Welcome.
I understand you have ordered a mobile subscription? Dit you receive a confirmation? Did you also order a phone with it? If yes, what kind of phone? (brand and type)
Could you please fill out your profile and give a notice?
HI @Erwin_
I have ordered the Iphone XR with 2 year subscription. My order number with mobiel.nl was 2697338.
Mobiel.nl keep on telling me that KPN is not approving my application and KPN system has some malfunction for that they cannot process my order.
As they keep on telling me same thing since last week ,at this moment I have cancel my order.
I tried to contact the KPN customer service but KPN has no clue for my order.
I felt like KPN is not interested in providing services to expats.
I am sad to read about this. For ordering online a Dutch Id will be necessary. But you could try a KPN shop. In certain circumstances it is possible to get a mobile subscription there. I hope you give this a try.
I did have the dutch residence permit valid for 5 years. Wondering what went wrong.
I'm not sure. My advice would be to visit a physical shop and ask for the possibilies. I'm sorry the online proces has been a disappoinment.
Thanks Erwin for your support. But I have proceeded with Tele2 and they were very much quicker.
Fair enough, @R.SNDH . Very understandable of course.