Skip to main content
Beantwoord

Abonnement and new mobile phone. I didn't know this was possible

  • April 28, 2023
  • 5 reacties
  • 237 keer bekeken

Hello!

I really need for help.

8 April I’m opened account but I don’t know that I can buy a new mobile phone and include in it my subscription for unlimited data. I just come to Netherlands and don’t know this. Now I saw an ad and want to buy iPhone 13 and keep my subscription.   An employee told me that it’s impossible. I can’t change or reject my subscription and must only open a new one. What I can to do? This is not entirely correct in my opinion.  I want to keep my contract and add an option to it (mobile phone abonnement) not a single month has passed since the subscription, so this is possible I think. Help me or I want to terminate the contract for improper provision of services.

Beste antwoord door Jeroen van KPN

Hello @Spartakos, if i understand correct you now have a sim only contract? You can change a sim only contract after 3 months into a contract with included a mobile phone. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

Jeroen van KPN
Moderator
Forum|alt.badge.img+22

Hello @Spartakos, if i understand correct you now have a sim only contract? You can change a sim only contract after 3 months into a contract with included a mobile phone. 


  • Auteur
  • Nieuwkomer
  • May 3, 2023

@Jeroen_dB Hello! 
yes, now I have only sim contract. 
I can include mobile phone into the contract only after 3 month after I sign it?

why I can’t do this now?


Jeroen van KPN
Moderator
Forum|alt.badge.img+22

Yes, you can only change it after 3 months. After the 3 months you can change it to something with a phone. 


  • Auteur
  • Nieuwkomer
  • May 5, 2023

@Jeroen_dB Hello!

I have one more question. 
It’s not comfortable for me to add 2gb every day. It’s a not unlimited data. It’s just a pre-paid limits. I spent for 20-30 gb someday, because I’m streamer.

it’s not comfortable for me, really!


Jeroen van KPN
Moderator
Forum|alt.badge.img+22

With unlimited you get 10GB. If that is not enough you can add 2GB every time you need more. That is the way unlimited data works.