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Accidentally switched to the wrong phone plan, can I switch back?

  • August 26, 2024
  • 3 reacties
  • 64 keer bekeken
D
Nieuwkomer

Hi! I tried to change my sim card subscription yesterday. But I accidentally changed it to a plan that I don’t want. How can I change it back? My old subscription is unlimited data en 150 min/sms

Beste antwoord door RBxx

Hi @DuckBloodJ , do you mean the monthly change that you can make to your KPN subscription?

This change will start on the first day of the next invoice period. If that has not started yet, you can call KPN customer service on 0800-0402. They can cancel this change before it becomes active.

Open Monday to Friday from 08.00 to 18.00, Saturday from 08.00 to 17.00 hours.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    3 reacties

    RBxx
    Superuser
    Forum|alt.badge.img+23
    • RBxx
    • Superuser
    • Antwoord
    • August 26, 2024

    Hi @DuckBloodJ , do you mean the monthly change that you can make to your KPN subscription?

    This change will start on the first day of the next invoice period. If that has not started yet, you can call KPN customer service on 0800-0402. They can cancel this change before it becomes active.

    Open Monday to Friday from 08.00 to 18.00, Saturday from 08.00 to 17.00 hours.

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    Remco van KPN
    D
    Nieuwkomer
    • DuckBloodJ
    • Auteur
    • Nieuwkomer
    • August 28, 2024

    Hi @DuckBloodJ , do you mean the monthly change that you can make to your KPN subscription?

    This change will start on the first day of the next invoice period. If that has not started yet, you can call KPN customer service on 0800-0402. They can cancel this change before it becomes active.

    Open Monday to Friday from 08.00 to 18.00, Saturday from 08.00 to 17.00 hours.

    Thank you! Is it possible to cancel it online or through email? Because my dutch level is not good enough.

    huistijger
    Superuser
    Forum|alt.badge.img+23
    • huistijger
    • Superuser
    • August 28, 2024

    Thank you! Is it possible to cancel it online or through email? Because my dutch level is not good enough.

     

    Hi @DuckBloodJ 
    You can speak English to customer service, so no problem.
    You cannot cancel it online or through email.

     

    "Als een mens een deugdzaam leven nastreeft, zal zijn eerste daad zijn zich te onthouden van het kwetsen van dieren". Albert Einstein.-- iMac 24 M1  macOS Tahoe 26.1 100/100 Box12b TV+
    Remco van KPN
    RBxx

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