Just wondering if anyone ever successfully cancel the phone subscription due to emigration???? I’ve stayed in many countries and used many service companies worldwide. KPN is so far the worst experience I ever had.
I’ve submitted my cancelation request 2 times already and haven’t heard anything back from KPN, they just keep charging me.
FIRST TRY
I submitted the emigration cancellation request online through the link customer service sent to me on Jun.23.
Even though it states on the email that the request would only take 5 working days to process. I waited till Jul.20 and it’s not cancelled yet, so I went to the online customer service again.
The online customer service agent blame me for:
- Didn’t submitted the deregistration proof in PDF file even though it clearly stated on the online form that both PDF and JPG are accepted
- Didn’t state the reason why I want to cancel the subscription even there is no such space for me to fill that and I filed the request through an emigration form.
- Didn’t leave a phone number for them to call which I did leave my Dutch phone number(I submitted the request right after I got the deregistration for from gemeente which is 5 days before I depart from NL) as well as my email address which they could contact me
- The confirmation email I received from KPN on Jun.23 after I submitted the emigration cancellation request online
- The link customer service sent to me to file the emigration cancellation request
https://www.kpn.com/service/administratie/verhuizen/emigreren.htm
- It clearly states online that jpg file is ok
- The chat transcript I download with online customer service agent
SECOND TRY
Right after my unsuccessful first try, I went for a second try on Jul. 20. It’s been 10 days (8 working days). Still I haven’t heard anything or received anything from KPN. I went to the online customer service again. The agent first said I need to wait for 14 days and then said I need to wait for 1 week which doesn’t make any sense. (It clearly states on the email, the request should be processed in 5 working days and I’ve been waited for 8)
The confirmation email I received from KPN on Jul.20 after I submitted the emigration cancellation request online
The chat transcript I download with online customer service agent
I had very smooth experience with cancellation with other service companies when I left NL. KPN is now giving me serious headache not to mention the extra months bills I have to pay.
Did anyone ever successful with this cancellation? What’s the trick here????