Hi all,

I don’t know to whom to say this. I got cheated at KPN Store Leiden. I will just say timeline so it helps others not to get cheated by some employees at KPN.

In August, I moved to Leiden and didn’t have home internet due to some issues of wiring. KPN told me I will get it in September. However I wanted internet as I work from home. I could use my non-KPN mobile internet but it costed me about 50Euros so I decided to go to KPN store at Leiden for help. And the story begins here:

The guy “Employee 1” told me this specifically :- I will need to pay is 36Euros for KPN sim till I get home internet from KPN and he will waive off 25Euros sim charges. I asked him when I can cancel contract, he said it is possible on mijnkpn anytime I need but I have to do it before Sept 12 (end of month in my contract). I was happy as I was saving money and believed his words. I got my mijnkpn working and tried cancelling my contract but was not possible in August and when I went to him he said the option will be activated in September so just wait.

On September 5th, I go to the shop and other guy “Employee 2” tells me it is not possible to cancel contract like that and I should call. So I called and the KPN tells me the earliest date to cancel is in October. Then I am like that cannot be. So I went back shop and met Employee 2. He tells me to come on another when the Employee 1 is at office. I do that and meet Employee 1 (6th Sept). I explain him the situation and he said he will fix it and I do not need to worry as he will cancel it. I told him that was not possible to cancel contract like that and he said ‘no no there is a possibility’ and I should  just go home and relax. I stopped using KPN number on 10th Sept.

Fast forward today, I got 80Euros bill with 25Euros one time charge. And came to know my contract is not cancelled. So I will have to pay another month. And when I went to shop the person was not there and the store owner says she understands the situation and I got cheated but there is no proof so nothing much can be done about it. And KPN has not done anything wrong.

This is when I realized that I wanted to cancel all KPN contracts as they really do not care. And I cannot cancel my House internet as I can only do it in first 14days and today is the 15th day.

At the end, from my experience I have decided to record what KPN stores say as they can easily cheat and catfish you. And I have TO BE CAREFUL WITH KPN.