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Bought a simcard today in the store, but internet is not working

  • October 14, 2022
  • 4 reacties
  • 48 keer bekeken
V
Nieuwkomer

Hi! 

I bought my sim card today in the store, received the contract and the emails about the order and everything, but my internet is not working. I bought the unlimited package.

Can somebody help me please?

Beste antwoord door Marcia van KPN

Hi @Vini, welcome! Nice to see you already updatet your forum profile. I immediately took a look and see that you've indeed ordered a subscription with unlimited internet. But I also see you've asked for number porting to KPN. That takes some time. If you have a subscription with another provider, you have one month notice period. If it's prepaid, it will take approximately 5 business days.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    Marcia van KPN
    Moderator
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    • Marcia van KPN
    • Moderator
    • Antwoord
    • October 15, 2022

    Hi @Vini, welcome! Nice to see you already updatet your forum profile. I immediately took a look and see that you've indeed ordered a subscription with unlimited internet. But I also see you've asked for number porting to KPN. That takes some time. If you have a subscription with another provider, you have one month notice period. If it's prepaid, it will take approximately 5 business days.

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    V
    Nieuwkomer
    • Vini
    • Auteur
    • Nieuwkomer
    • October 15, 2022

    Well, they should have told me that before I left the store!! Now I'm in another country and need to buy another sim card. Very bad starting, KPN!!! I cannot guess that!!

    Marcia van KPN
    Moderator
    Forum|alt.badge.img+33

    I am very sorry to hear that :-(. If the subscription isn't needed anymore, you can cancel it by calling us (+31612001200). 

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    V
    Nieuwkomer
    • Vini
    • Auteur
    • Nieuwkomer
    • October 23, 2022

    Yes, yes, I'll cancel it, since no one explained to me that I ALSO needed to keep my previous sim card to text Yes to a number to Confirm that I want to keep my number in a new company.

    Very good to know that you also don't have a customer service in English, so I need to go a to a store for someone to help me calling your customer service to cancel it.

    In T-Mobile everything was settled in 10-15 min and they have customer service in English as well. 

    If you're an Expat, avoid KPN, it's a horrible experience! 

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