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Can't request extra data since yesterday

  • August 28, 2022
  • 6 reacties
  • 46 keer bekeken

I cannot request extra data since yesterday, today as well I cannot. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

6 reacties

  • Auteur
  • Deelnemer
  • August 29, 2022

I still don’t know if I can or cannot, as  a new day started and I got new data available, I wonder if I consume the 8GB and if I will be able again to get extra data! During the last 2 days I was unable I requested it through 3 options, message, app and through the site.  I will write you if I will consume all data and I will try to get new extra data!


Jan van KPN
Moderator
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  • Moderator
  • August 29, 2022

Hello @Joao Moura and welcome here :)
I moved your messages to an own topic to keep the overview! Strange that you couldn't request extra data the last 2 days because there were nog problems or whatsoever with requesting extra data. You can send a text message (SMS) with the text: NL2000 AAN to the number 1266. Let me know what happens the next time you try to request extra data!

 


  • Auteur
  • Deelnemer
  • August 29, 2022

I will check when my daily data will finish


Jan van KPN
Moderator
Forum|alt.badge.img+14
  • Moderator
  • August 29, 2022

I will check when my daily data will finish

That's fine and please let me know the outcome @Joao Moura!


  • Auteur
  • Deelnemer
  • August 30, 2022

Solved, thanks


Jan van KPN
Moderator
Forum|alt.badge.img+14
  • Moderator
  • August 31, 2022

Solved, thanks

I'm glad to hear that @Joao Moura and thanks for letting us know :)

If you ever need us again, please let us know!