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I made an appointment to get my order delivered between 12:40 and 14:40 today. I stayed the whole day house and at 14:30 I got a message I was not home and make another appointment. So disappointed by the courier service and the attitude of the person who took the call when I called to ask why!
This is normal way of working for KPN?

@SREC Welcome to our forum. 

Sorry to hear that your "delivery" was like this. This is not our normal way of working. 

Could you fill in your forum profile and let me know when you did. Then I can check if there is something I can do!