Beantwoord

Do i need a new simcard after changing Prepaid to subscription?

Forum|Forum|3 years ago
August 21, 2022
3 reacties
52 keer bekeken

Alexander M.
Nieuwkomer

Hello,
I've changed my prepaid number to a subscription. However, after this, I got an SMS arranging delivery for a SIM card. Does it normal? I've changed prepaid to subscription via Call Center, and the Customer Agent told me that it should work without SIM card replacement after 5-10 minutes.

Admin: eigen topic voor je vraag aangemaakt

Beste antwoord door Remco van KPN

Hi @Alexander M. ! You're correct, normally a change isn't necessary. I suspect the system has deemed that you're current card is to old. Did you receive you're new SIM card yet? You can activate you're new sim card here. Please let me know if I can assist you further!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+16

Remco van KPN
Moderator
Antwoord
Forum|Forum|3 years ago
August 25, 2022

Hi @Alexander M. ! You're correct, normally a change isn't necessary. I suspect the system has deemed that you're current card is to old. Did you receive you're new SIM card yet? You can activate you're new sim card here. Please let me know if I can assist you further!

Like

Alexander M.
Auteur
Nieuwkomer
Forum|Forum|3 years ago
August 25, 2022

Hi @Remco_ ,
I’ve visited the shop and pick it up new SIM card. Thanks.
So far problem is solved, thanks!

Like

+16

Remco van KPN
Moderator
Forum|Forum|3 years ago
August 25, 2022

@Alexander M. That's great news! I'm glad it was resolved. I wish a pleasant day!

Like

De Kennisbank

Meld je aan

Welkom