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E-Sim in broken phone: what should I do?

  • August 1, 2024
  • 4 reacties
  • 133 keer bekeken
A
Nieuwkomer

My phone broke while I was using an eSIM, now I have a new phone but I can’t install an eSIM in this one because it wants to send a code to my phone number, which of course does not work because my sim is in my broken phone

Beste antwoord door RBxx

Hi @AidanB 

Unfortunately you cannot activate an e-sim directly on the new phone.
You will need to request a new, replacement physical SIM card first.

Quickest is visiting a KPN shop to get a SIM card → https://www.kpn.com/w3/vind-een-winkel/

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

RBxx
Superuser
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  • RBxx
  • Superuser
  • Antwoord
  • August 1, 2024

Hi @AidanB 

Unfortunately you cannot activate an e-sim directly on the new phone.
You will need to request a new, replacement physical SIM card first.

Quickest is visiting a KPN shop to get a SIM card → https://www.kpn.com/w3/vind-een-winkel/

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
Jasper van KPN
A
Nieuwkomer
  • AidanB
  • Auteur
  • Nieuwkomer
  • August 1, 2024

I’m currently outside of the Netherlands, is there anything I can do?

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • August 1, 2024

You can order a replacement SIM card by phone as well: +316 12001200, but KPN will only send this SIM card to your Dutch address. Is somebody at home?

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
Jasper van KPN
Jasper van KPN
Moderator

Hi @AidanB, welcome to the community. This happening abroad is very annoying I imagine! The only way to activate a new e-sim is by receiving a text message on the same number. With your old phone being broken, it can't receive this message. The only way is to request a fysical SIM like Ruud said. Since we are a Dutch ISP, we can only send it to Dutch addresses. If you can send it to your address, and ask someone to pick it up and mail it to where you are currently. That is the only way.

"Life is measured in achievement, not in years alone" - Bruce McLaren
RBxx

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